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DonateCommunication Skills: Intermediate
Compton Hall, 4 Compton Road West, Wolverhampton, WV3 9DH1st October 2026
Effective communication is an essential interpersonal skill, which is vital to providing compassionate, high quality clinical care. In this one day workshop you will have increased awareness of factors influencing effective communication, whilst enhancing key communication skills to better support patients, families and colleagues. You will benefit from a variety of teaching and learning methods including video and/or interactive demonstrations.
What will I learn from this course?
- Explore the importance of effective communication
- Recognise how to open and close conversations
- Understand the nature and impact of verbal and non-verbal communication
- Identify skills and appropriate responses to difficult conversations
- Acknowledge common obstacles to effective communication and resulting behaviours
- Identify distress and how to respond appropriately
- Understand key communication models and skills when responding to challenging conversations
- Appreciate professional boundaries when engaging in clinical conversations
Who should attend?
All healthcare professionals and patient / service user-facing staff.
We are pleased to offer fully funded training places for staff working within the NHS Black Country Integrated Care Board (ICB) footprint.
These funded places are available to organisations based within the Black Country ICB area (Wolverhampton, Walsall, Sandwell and Dudley), including:
- NHS Trusts (acute, community and mental health providers)
- Primary Care (GP practices, Primary Care Networks and Federations)
- Social care providers commissioned within the footprint
- Community and voluntary sector organisations with formal links to, or contracts with, the ICB
- Independent providers delivering NHS-commissioned care in the area (including care homes)
Organisations outside of the Black Country ICB area are welcome to attend by booking a paid place.
We reserve the right to verify eligibility for funded places. Where applicants are found to be ineligible, a paid place may be offered as an alternative.
To support fair and equitable access across partner organisations, a maximum number of funded places per organisation may be applied to each session. Once this limit is reached, additional applicants may be placed on a waiting list. Where capacity allows, further places may be released closer to the course date.
Date: Thursday 1st October 2026
Time: 09:30 – 16:00
Venue address:
- Compton Hall,
- 4 Compton Road West,
- Wolverhampton,
- WV3 9DH
Cost: £75 per person
Please read our Terms and Conditions before booking.
If you require any additional information or require assistance with submitting your booking, please do get in touch: learning@comptoncare.org.uk or 0300 323 0250 and ask for a member of the learning & development team.