Communication Skills: An Introduction
Online via MS Teams18th November 2026
This introductory course will aim to empower you to have conversations that may require managing emotions and information sensitively. You will be able to adapt your skills to actively listen and respond accordingly to the conversation being had.
What will I learn from this course?
- Explore the importance of effective communication
- Recognise how to open and close conversations
- Understand the nature and impact of verbal and nonverbal communication
- Identify skills and appropriate responses to difficult conversations
- Acknowledge common obstacles to effective communication
Who should attend?
All levels of staff who have conversations with patients, residents, service users and carers.
We are pleased to offer fully funded training places for staff working within the NHS Black Country Integrated Care Board (ICB) footprint.
These funded places are available to organisations based within the Black Country ICB area (Wolverhampton, Walsall, Sandwell and Dudley), including:
- NHS Trusts (acute, community and mental health providers)
- Primary Care (GP practices, Primary Care Networks and Federations)
- Social care providers commissioned within the footprint
- Community and voluntary sector organisations with formal links to, or contracts with, the ICB
- Independent providers delivering NHS-commissioned care in the area (including care homes)
Organisations outside of the Black Country ICB area are welcome to attend by booking a paid place.
We reserve the right to verify eligibility for funded places. Where applicants are found to be ineligible, a paid place may be offered as an alternative.
To support fair and equitable access across partner organisations, a maximum number of funded places per organisation may be applied to each session. Once this limit is reached, additional applicants may be placed on a waiting list. Where capacity allows, further places may be released closer to the course date.
Date: Wednesday 18th November 2026
Time: 13:00 – 16:00
Venue address: Online
Cost: £40 per person
Please read our Terms and Conditions before booking.

If you require any additional information or require assistance with submitting your booking, please do get in touch: learning@comptoncare.org.uk or 0300 323 0250 and ask for a member of the learning & development team.
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