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DonateDifficult Conversations: an introduction
Compton Hall, 4 Compton Road West, Wolverhampton, WV3 9DH12th June 2025
This introductory course will aim to empower you to have conversations that may require managing emotions and information sensitively. You will be able to adapt your skills to actively listen and respond accordingly to the conversation being had.
What will I learn from this course?
- Explore the importance of effective communication
- Recognise how to open and close conversations
- Understand the nature and impact of verbal and non-verbal communication
- Identify skills and appropriate responses to difficult conversations
- Acknowledge common obstacles to effective communication
- Acknowledge common obstacles to effective communication and resulting behaviours
- Identify distress and how to respond appropriately
- Understand key communication models and skills when responding to challenging conversations
- Appreciate professional boundaries when engaging in clinical conversations
Course Details
Date: 12th June 2025
Time: 09:30 – 12:30
Who should attend:
All levels of staff who have conversations with patients, residents, service users and carers.
Venue address:
- Compton Hall,
- 4 Compton Road West,
- Wolverhampton,
- WV3 9DH
Cost: £50 per person
Please read our Terms and Conditions before booking.
If you require any additional information or require assistance with submitting your booking, please do get in touch: learning@comptoncare.org.uk or 0300 323 0250 and ask for a member of the learning & development team.